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Manage Every Complaint Across the UAE with Clarity and SLA Visibility.

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Manage Every Complaint Across the UAE with Clarity and SLA Visibility.
  • Customer Portal
  • SLA Visibility
  • Ticket Queues
  • Audit & Reports

One Connected Platform for the Entire Complaint Process

Quereva gives customers one simple way to raise and follow a complaint, and gives your team one place to resolve it. Here is what that changes.

  • Easy complaint submission and tracking
  • One workspace for every complaint
  • Work organized by department and priority
  • Due-soon and breached cases spotted early
  • Fewer customers chasing status updates
  • Customer and team views kept separate

What Goes Wrong Without a Complaint System

Complaint handling is more than collecting feedback. Without one place to receive, organize and monitor complaints, cases slip and customers are left asking for updates.

  • Complaints arriving by email, phone and walk-in
  • Customers calling to ask for status updates
  • Tickets sitting unassigned with no clear owner
  • SLA deadlines missed without warning
  • No record of who changed what, and when
  • Reports compiled by hand at month-end

Quereva: Email, Phone Calls, Spreadsheets, Walk-ins, Shared Inboxes, Paper Forms

Complete Complaint Management Modules

From the customer portal to SLA monitoring and reporting, every part of the complaint process in one place.

Simple from the First Step

A focused public portal built using effective software development solutions, where customers can report complaints, attach supporting files and track progress using their Tracking ID and email address, without creating an account.

Complaint Form

  • Name, email and mobile
  • Department, issue type
  • Subject and description
  • Supporting attachments

For Customers

  • Tracking ID on submit
  • Relevant issue types
  • No customer account required

How Customers Track

  • Enter the Tracking ID
  • Enter submission email
  • See the latest status and updates
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Three Sides of Quereva

Customer Portal

For the people raising a complaint, on any device.

Team Workspace

For the people resolving complaints day to day.

Administration

For the people who set up the process and review it.

How the Complaint Journey Works

One connected journey, from customer submission to internal management, SLA visibility and reporting.

  1. 01 Submit
  2. 02 Receive a Tracking ID
  3. 03 Track
  4. 04 Manage
  1. 05 Monitor
  2. 06 Stay informed
  3. 07 Configure and review

Designed for Service-Oriented Industries

A configurable complaint structure for customer-centric organizations.

  • Insurance
  • Banking & Financial Services
  • Healthcare
  • Telecommunications
  • Retail & E-Commerce
  • Government & Public Services
  • Hospitality & Travel
  • Education
  • Utilities

Why Quereva?

Built for Complaint Handling

Departments, issue types, priorities and SLAs are part of the product, not add-ons.

Fits Your Process

Shaped around how your organization already handles complaints.

Personalized Demo First

See it with your own departments and issue types before you decide.

A Team in the Region

Set-up, training and support from iTrobes, in your time zone.

Track Every Complaint to Resolution

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Frequently Asked Questions

What is a complaint management system?

A system that helps organizations receive, track, manage and report on customer complaints through a structured process.

What happens in the demo?

Our team learns your requirements first, then arranges a personalized product demonstration around your own process.

How long does it take to get started?

It depends on your set-up. In the demo we look at how you handle complaints today and give you a realistic timeline.

How does a complaint management system improve customer service?

A complaint management system helps businesses organise customer complaints, assign tickets to the right teams and track progress until resolution. It also helps teams monitor deadlines and keep customers informed about updates.

Can Quereva help businesses monitor complaint resolution deadlines?

Yes. Quereva includes SLA monitoring indicators that help teams identify complaints that are due soon or have breached their deadlines. Its dashboard also provides visibility into open, resolved and pending cases.

Can Quereva support complaint management for businesses in Dubai, the UAE and the GCC?

Yes. Quereva helps businesses in Dubai, across the UAE and throughout the GCC organise customer complaints, monitor resolution deadlines and track cases, helping teams manage complaints more efficiently and improve customer service.

Request a Quereva Demo

Tell us about your organization and our team will arrange a personalized product demonstration.